At SetupDeviceNow, we aim to provide reliable and professional home entertainment installation services. This Refund Policy explains how we handle refunds, cancellations, and service issues. By using our services, you agree to the terms outlined below.

1. Service Concerns

If you have concerns about the service you received, we encourage you to contact us within 7 days of your installation date. We will review the issue and work with you to determine an appropriate resolution. Depending on the situation, options may include a service adjustment, rework, or a refund when applicable.

2. Refund Eligibility

Refunds may be considered under the following circumstances:

• Service Quality Issues:If the installation does not align with the agreed-upon service details or if components were not set up as expected.
• Incomplete Service:If we are unable to complete the service due to reasons within our control.
• Technical Issues:If a technical issue occurs during installation that prevents normal device use and cannot be resolved through follow-up support.

Refunds are typically not available under these circumstances:

• Change of preference after services are completed
• Damage caused by the customer after installation
• Issues caused by third-party equipment, internet service, or external conditions beyond our control

3. How to Request a Refund

To request a refund, please follow these steps:

1. Contact Us:Email us at [Insert Email] within 7 days of service completion.
2. Provide Information:Include your name, service date, booking reference, and a description of the issue.
3. Evaluation:Our team will review your request and may ask for additional details or photos when necessary.
4. Outcome:After evaluation, we will inform you whether a refund, service rework, or another resolution is appropriate.
5. Refund Processing

• Method:Approved refunds will be issued to the same payment method used during the original transaction.
• Timeframe:Once processed, refunds typically take 5–10 business days to appear, depending on your bank or payment provider.

5. Cancellations and Rescheduling

If you need to cancel or reschedule your appointment:

• Please notify us at least 24 hours in advanceto avoid cancellation fees.
• Cancellations made less than 24 hours before the scheduled appointment may incur a $[Insert Fee]cancellation fee.
• We understand emergencies can occur—please contact us as soon as possible to discuss your situation.

6. Updates to This Refund Policy

We may update this Refund Policy occasionally. When changes are made, the revised version will be posted on our website with a new effective date.

7. Contact Us

If you have questions about this Refund Policy or need assistance, you can reach us at:

Email: info@setupdevicenow.site
Address: 789 All America Way #160, Sunnyvale, CA 94086